Shipping

Shipping

Summary



Shipping is based on weight. The table below gives shipping costs and times (in working days) by post for single devices. VAT is charged on sales to the UK and the rest of the EU. Delivery by DHL is also available.

Destination Time £ US$
UK 1-3 £6.00 $
Rest of EU 2-4 £12.00 $
Rest of Europe 3-5 £10.00 $
N & S America, Africa, Middle & Far East, SE Asia 6-8 £11.00 $
Australia, New Zealand 6-8 £12.00 $


British Isles

We offer the following delivery services:

Royal Mail 1st Class Post Signed For

Offers next day delivery, Monday to Saturday, with a signature required on delivery.

DHL Domestic Express

Offers a 2 working day delivery (as the courier collects from us the day after we book the delivery), with options for pre-noon and pre 9am delivery.

A surcharge of £21 is charged for deliveries to remote areas in the Highlands, Hebrides and Shetland Isles. This is currently defined as the following postcodes: AB31 4-9, AB33 - AB38, AB44, AB45 1-3, AB53 4-6 8 and 9, AB54, AB55 4-6, AB56 1 4 and 5, DG3 4 and 5, DG4, DG6, DG7 1-3, DG8, DG9, FK18-21, G63, HS1 2, HS2-9, IV13, IV21-26, IV27 4, IV28, IV40 8, IV41-9, IV51 9, IV52-56, IV63, KA27 8, KA28 0, KW1 4-5, KW2-13, KW14 7-8, KW15, KW16 3, KW17, PA20 0 and 9, PA21-22, PA23 7 and 8, PA24-27, PA28 6, PA29-33, PA34 4 and 5, PA35-38, PA41-78, PH17-32, PH33 6 and 7, PH34-50 and ZE.

Customer Collect

If you wish to collect your order, or arrange for a courier to collect it, select this option. Please note that we are not a retail outlet, and the office is not always manned, so please liaise with us first to avoid disappointment.

Please select Isle of Man as the shipping country.

If you wish to arrange collection by your own courier, select Customer Collect and liaise with us to ensure that somebody will be in the office when the courier arrives.

Please select Jersey or Guernsey as the shipping country. No VAT is charged on orders from the Channel Islands.

If you wish to arrange collection by your own courier, select Customer Collect and liaise with us to ensure that somebody will be in the office when the courier arrives.

This rate is solely for use when sending to BFPO addresses for British Forces overseas. To use this rate, you must supply a correct BFPO address. There is no signature on delivery. Note that some BFPO addresses may have additional restrictions on weight or size - please check with the BFPO to make sure you comply, and for more information on the service.

Standard delivery is 2 working days (as the courier collects from us the day after we book them), with options for pre-noon and pre-9am delivery. A surcharge is made of £21 for delivery to the Highlands and Islands. Delivery cannot be made to PO Boxes.

If you wish to collect your order, or arrange for collection by your courier, select this option. As we are not a retail outlet, and the office is not always manned, please liaise with us to arrange a suitable collection time in advance.

Elsewhere

VAT is charged on sales to EU member states, except where the order is from a business outside of the UK that supplies a valid VAT number when placing the order, in which case no VAT is charged. No VAT is charged on orders from outside of the EU.

Import duty, sales and other taxes may be charged when the package is imported into countries outside of the EU - these are outside of our control, and payment of any duty, taxes and administrative charges is the responsibility of the customer. To the best of our knowledge, our products are not liable for import duty in any country, but this cannot be guaranteed.

Delivery to PO Boxes is not always possible. Please scroll down to the carrier you wish to use, and see if they support delivery to PO Boxes in your destination country.

Delivery times are typically 3 - 5 working days in Europe, 5 - 7 working days in the rest of the world.

We send packages using the Tracked and Signed service, or if not available the Signed service, or failing that the Tracked service, depending on the services available to the destination country. All services have the same cost.

The standard DHL international courier service, this is our recommended service if Royal Mail isn't fast enough to meet your needs, or the postal service has problems, or if you are placing a large order that is too heavy for Royal Mail's service.

Note that for many countries DHL have two rates: the standard rate and one for remote areas (i.e. those more distant from their depots). If you want to use DHL and both standard and remote options are given in the checkout, please check using the link below to see if your shipping address falls into a remote area or not.

Shipping times are given in the table below. Shipments to remote areas in the country may take longer (see below for the link to the remote areas document).

Country Delivery (working days)
Albania, Andorra, Belgium, Czech Republic, Denmark, Estonia, Faeroe Islands, France, Germany, Greenland, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Liechtenstein, Luxembourg, Malta, Monaco, Morocco, Netherlands, Nicaragua, Nigeria, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tunisia, Vatican City 2
Algeria, Argentina, Armenia, Aruba, Austria, Bahrain, Barbados, Belarus, Benin, Bosnia and Herzegovina, Bulgaria, Burundi, Cambodia, Cameroon, Canada, Cayman Islands, Chile, Colombia, Congo (Republic of), Cook Islands, Cote d'Ivoire, Croatia, Curacao, Cyprus, Egypt, El Salvador, Ethiopia, Finland, Gabon, Georgia, Ghana, Gibraltar, Greece, Grenada, Guatemala, Guinea Republic, Honduras, Hong Kong, India, Israel, Jamaica, Japan, Jordan, Kenya, Kosovo, Kuwait, Laos, Latvia, Lebanon, Lithuania, Macau, Macedonia, Malaysia, Mauritius, Mexico, Moldova, Montenegro, Netherlands Antilles, Norway, Oman, Pakistan, Panama, Peru, Puerto Rico, Qatar, Romania, Russia, Rwanda, San Marino, Saudi Arabia, Senegal, Serbia, Singapore, South Africa, South Korea, Sri Lanka, St. Vincent, Taiwan, Tanzania, Thailand, Togo, Trinidad & Tobago, Turkey, Uganda, Ukraine, United Arab Emirates, USA, Uruguay, Vietnam 3
Afghanistan, Angola, Australia, Azerbaijan, Bahamas, Bangladesh, Belize, Bermuda, Bolivia, Botswana, Brazil, Brunei, Burkina Faso, Canary Islands, China, Comoros, Costa Rica, Dominica, Dominican Republic, Ecuador, Gambia, Guadeloupe, Guam, Guyana, Haiti, Indonesia, Kazakhstan, Kyrgyzstan, Lesotho, Liberia, Madagascar, Malawi, Mali, Martinique, Mauritania, Micronesia, Mongolia, Mozambique, Myanmar, Namibia, Nepal, Nevis, New Zealand, Niger, North Mariana Islands, Paraguay, Philippines, Reunion, Seychelles, Sierra Leone, South Sudan, St. Lucia, St. Maarten, Sudan, Swaziland, Tahiti, Tajikistan, Turks & Caicos Islands, Virgin Islands (British), Virgin Islands (US), Zambia, Zimbabwe 4
Anguilla, Antigua, Bhutan, Bonaire, Cape Verde, Central African Republic, Chad, Djibouti, East Timor, Equatorial Guinea, Fiji, French Guyana, Guinea Bissau, Iran, Maldives, Palau, Papua New Guinea, St. Kitts, Suriname, Syria, Uzbekistan, Venezuela 5
Congo (Democratic Republic of), Cuba, Eritrea, Iraq, Libya, Marshall Islands, Mayotte, Montserrat, Samoa, Sao Tome & Principe, Solomon Islands, Somaliland, St. Eustatius, Tonga 6
American Samoa, North Korea, Somalia, Vanuatu 7
Falkland Islands, Kiribati, Nauru, New Caledonia, Niue, St. Barthelemy, St. Helena, Tuvalu, Yemen 7+

This is a low cost overland delivery service for larger packages, covering most of Europe (including the Channel Islands). Delivery times (in working days) are given in the table below.

Country Delivery (working days)
Belgium, Denmark, France, Jersey, Germany, Guernsey, Ireland, Netherlands 3
Andorra, Austria, Czech Republic, Hungary, Luxembourg, Poland, San Marino, Slovenia 4
Italy, Liechtenstein, Portugal, Slovakia, Spain, Sweden, Switzerland 5
Bulgaria, Croatia, Estonia, Finland, Latvia, Lithuania, Norway, Romania 6
Greece (not all areas) 7
Gibraltar 7+

If you wish to arrange for your courier to pick up your order, please select this option. Because the office is not always manned, please liaise with us to ensure that the office will be manned before you book the courier.